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Nuance Recognizer

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With Nuance Recognizer, you’ll consistently deliver a great customer service experience while improving your self-service system’s containment rate. Nuance Recognizer is the software at the core of our contact center automation solutions. Built upon years of experience across six different product lines, our ninth-generation Automatic Speech Recognition (ASR) engine is used around the world in over 56 different languages . It delivers the industry’s highest recognition accuracy even as it encourages natural, human-like conversations that create more satisfying self-service interactions with your customers.
Speech-enabled self-service systems can answer inquiries, take orders and collect payments—saving you money by handling repetitive tasks. Also, speech recognition automates what touchtone can’t. Collecting names and addresses. Avoiding long lists of options. Handling hands-free callers. You can save your service representatives for customers who actually do need to talk to someone live.
Nuance Recognizer can perform well even when faced with challenges such as noisy environments, mobile phone callers, Internet-based calls, regional accents, local dialects or multiple languages. It learns from its mistakes and makes automatic adjustments to improve over time.
Strong points
• Save money by automating calls
• Understand what callers mean
• Analyze your performance
• Build on your infrastructure
• Work with the latest industry standards
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